Privacy policy
Last updated: October 21, 2025
Introduction
This Privacy Policy (Policy or Privacy Policy) sets out how PRINTTOLA Private Limited (PRINTTOLA, also identified by we or us or our, and their respective connotations) uses and protects any personal information of users (users, you or your, and their respective connotations) that we collect from or through:
(A) the website https://www.printtola.com/ (Website) and/or the PRINTTOLA mobile application (together with the Website, referred to as the Platform), and/or
(B) use of the Platform, products, and services offered by us (our Services), or when users otherwise seek to do business or make contact with us.
This Policy is published in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which requires the publishing of a privacy policy for handling of or dealing in personal information including sensitive personal data or information (collectively, Personal Information).
PRINTTOLA is committed to ensuring that your privacy is respected and Personal Information is protected. Should we ask you to provide any information by which you can be identified when using this Platform, it will only be used strictly in accordance with this Policy.
This Privacy Policy applies to the collection, receipt, storage, usage, processing, disclosure, transfer, and protection of your Personal Information when you use our Platform or avail any Services offered by PRINTTOLA and does not extend to any information collected and/or by the websites or applications of any third parties.
Our user's privacy is extremely important to us. We recognize the privacy concerns of the users and hence, as a commitment to providing a safe and secure experience on our Platform, we have formulated this Privacy Policy to help Users make an informed decision.
BY USING THE PLATFORM OR AVAILING ANY SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD, AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE, AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE THE WEBSITE OR APP OR ANY SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE WEBSITE OR APP OR SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL'S OR ENTITY'S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL'S OR ENTITY'S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.
Legal Basis
This Privacy Policy is meant to help users understand what information we collect, why we collect it, what information we disclose, and how the users can update, manage, export, and delete their information. It shall be read in conjunction with the Terms and Conditions / Terms of Service available and in compliance with the following:
Digital Personal Data Protection Act, 2023;
The Information Technology Act, 2000 and rules thereunder;
The Information Technology (Reasonable Security Practices and Procedures and Personal Information) Rules, 2011 (the IT Rules); and
The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Consent
By accessing our Platform and continuing to use our Services, users are deemed to have read, understood, and agreed to the terms as provided in this Privacy Policy. By granting their assent to this Privacy Policy, users provide consent to such use, collection, and disclosure of Personal Information as prescribed, including transfer to third-party service providers as required for providing and improving the Services.
Our Policy may change at any time, and we may not provide prior notice. Users are encouraged to review this page periodically to stay updated. Users can opt-out of the Platform and/or Services at any moment. To inquire whether PRINTTOLA holds personal data or to request deletion of your information, please contact support@printtola.com.
Information We Collect
We collect Personal Information necessary to provide a safe, efficient, smooth, and customized experience, including displaying recommended products, processing orders, and communicating promotional offers.
1) Information You Provide
Name, username, password
Email address, phone number, address
Date of birth, gender
Payment details (credit/debit card or other payment instruments)
Other information provided voluntarily
2) Information Collected Automatically
IP address, geolocation data, device identification
Browser/device type, operating system
Cookies and tracking data
Purchase history, products viewed or searched
Interactions on Platform (clicks, scrolls, session duration)
3) Information from Other Sources
Social media accounts, business partners, or public databases
Profile information such as username, email, profile picture, and public posts
How We Use Your Information
Your information may be used for:
Creating and maintaining user accounts
Processing payments, billing, and invoicing
Engaging third-party service providers for order fulfillment, cloud hosting, customer support, KYC, etc.
Improving Platform features and personalizing user experience
Communicating promotions, updates, and transactional messages
Fraud detection, legal compliance, and regulatory obligations
Analyzing data in aggregate or anonymized form
Payment Gateways
All payment transactions on PRINTTOLA are processed through secure, PCI DSS-compliant third-party payment gateways. Sensitive payment information (such as card numbers and CVV) is not stored on PRINTTOLA servers and is handled directly by the payment processor. PRINTTOLA is not responsible for issues arising from the payment gateway, including delays, transaction failures, or unauthorized access at the payment provider.
Courier & Delivery Partners
To deliver your orders, PRINTTOLA engages trusted courier and logistics partners. They only receive information necessary for delivery (name, address, phone number, and order details). PRINTTOLA is not responsible for delays, damages, or losses caused by courier services, though we will assist you in resolving such issues.
Relationship with Shopify
The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Information you submit may be transmitted to and shared with Shopify, as well as third parties that may be located outside your country, solely for providing and improving the Services.
Shopify may also use aggregated data to provide enhanced features, improve our store, and other merchants on Shopify. For more information, visit the Shopify privacy policy.
Retention of Personal Information
Retained as long as the user uses the Platform or Services
Deleted upon user request via support@printtola.com, subject to legal obligations
Anonymized data may be retained indefinitely for business purposes
Sensitive financial information (passwords, card details) is stored only on user devices
Cookies
Used to recognize users, personalize experience, and display relevant ads
Users can accept or decline cookies via browser settings
Disabling cookies may limit Platform functionality
Sharing of Information
1) Third-party Service Providers
Access only the data necessary for their function
Contractually prohibited from other uses
2) Compliance with Law
May share information with government authorities, fraud prevention agencies, or as required by law
3) Business Transfers
In case of mergers, acquisitions, or insolvency, data may be transferred as a business asset
4) With Your Consent
Users will be notified and can opt-in for sharing
Security
Access restricted to authorized employees, agents, and service providers
Practices include encryption, secure communication, password protection, and role-based access
Internet transmissions are not fully secure; users share data at their own risk
Children’s Privacy Policy
PRINTTOLA does not knowingly collect personal data from children under 13 years (or local applicable age)
If you are under 18, you may use the Platform only with the consent of your parent or legal guardian
Parents or guardians can review, delete, or restrict the personal information of their child by contacting support@printtola.com
Any personal information collected from minors will only be used for processing orders or providing services and will not be used for marketing purposes without consent
Links to Other Websites
PRINTTOLA is not responsible for third-party websites linked from the Platform. Users should read their privacy policies separately.
User Choices
Update or correct personal information anytime
Opt-out of emails or marketing communications via support@printtola.com
Delete account via app/Platform
Withdraw consent for processing of personal data
Eligibility
Adults or minors with legal guardian consent
Legal guardians provide consent on behalf of minors
Contact
For questions or requests related to this Policy:
Email: support@printtola.com
Governing Law
This Privacy Policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of courts in Siddharthnagar, Uttar Pradesh.